Why consumer protection

Limitations to changes in credit costs during a credit relationship are in force. The consumer has the right to repay a loan early.

This allows for the possibility to retender the loan. Limitations to the amount of collection costs in payment delay cases are in force. Vendors of prefabricated houses must deposit a security for the advance payments of consumers, safeguarding the money in case the company for some reason becomes insolvent. Consumers can invoke the so-called social force majeure if they have run into payment difficulties due to unexpected unemployment, an illness or another reason beyond their control.

Consumers have the right to customer service via a basic-rate telephone number. The customer service must be accessible, and companies must process complaints appropriately.

Consumer Rights Advisors help consumers in disputes and the Consumer Ombudsman monitors compliance with legislation. The Consumer Disputes Board issues resolution recommendations in individual cases. Companies must inform consumers of dispute settlement bodies. The possibility for the Consumer Ombudsman to use class action accelerates reaching negotiated solutions with companies.

Consumer Protection Act Finlex. Marketing and advertising Good marketing practices Indicating prices Sales and offers Corrections of mistakes in advertising Recognisability of advertising Direct marketing may be refused Claims and comparisons More topics. Defects, delays and reclamations Defective goods Defective services Delays in delivery Defective cars Defects in housing transactions Residential care housing Telephone and internet connections More topics.

Payment, bills and collection Financial management Receipt Credit Payment arrangements Loss of a payment card Delayed payment and collection More topics. Competition affairs Competition restraints Merger control Competition neutrality Do you suspect a competition restraint?

Tip us off! Be the first one to leave a cartel More topics. Competition affairs Documents are only in Finnish. FCCA's decisions in competition affairs More topics. Motions and statements Documents are only in Finnish. FCCA's motions and statements More topics. Consumer affairs Documents are only in Finnish.

Consumer ombudsmans' decisions More topics. Guidelines for consumer protection Guidelines for consumer protection More topics. Search Documents are only in Finnish. Protecting yourself from scams Scams come in all shapes and sizes.

Have you received an offer that seems too good to refuse, or a request to donate to a good cause? Scammers know how to press your buttons to get what they want. When a business goes bust Consumers can be left out of pocket when a business goes bust. Consumer demand drives innovation and economic development as businesses are required to maintain fair prices and good quality of their products and services.

With the emergence of cross-border and digital trade, cooperation on consumer protection amongst jurisdiction becomes a necessity. Consumer Protection. Consumers Consumers need to be able to obtain accurate, unbiased information about the products and services they purchase. Businesses Businesses that are known to treat consumers fairly will gain a good reputation and become more sought after.